Privacy policy

The Hill Racquets Club is a premium tennis and fitness club based in Hertfordshire.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: [email protected]

We may collect and process the following information:

• Name
• Address
• Email address
• Telephone number
• Date of birth (where applicable)
• Emergency contact details
• Membership information
• Coaching programme information
• Payment and billing information (processed securely through our payment provider)
• Health or medical information where relevant to participation in coaching or fitness activities
• CCTV images where installed for security purposes
• Website usage information through cookies and analytics

We use your personal information to:

• Manage your membership
• Process payments
• Book courts and coaching sessions
• Communicate club news and important updates
• Deliver coaching programmes and competitions
• Ensure the safety and wellbeing of members
• Respond to enquiries
• Improve our services
• Meet legal and regulatory obligations

Where you have given your consent, we may also send marketing communications about club news, events, coaching programmes, and membership offers. You may unsubscribe at any time.

We process your personal data under one or more of the following lawful bases:

• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent (where required)

We only share your information where necessary, including with:

• Payment providers
• Coaching staff
• Booking and membership management systems
• Governing bodies such as the Lawn Tennis Association (where required)
• Professional advisers
• Legal or regulatory authorities where required by law

We never sell your personal information to third parties.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit the ICO website.

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We collect information relating to children only where necessary for junior memberships, coaching programmes, holiday camps, and competitions. This information is managed responsibly and, where appropriate, with the consent of a parent or guardian.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.